Quickstart Guide to Social Media for Business
NileshBabu |
Visually delight stuff & some research in between |
Three-quarters of small businesses say they have not found sites such as Facebook, Twitter and LinkedIn helpful for generating business leads or expanding business in the past year, according to a survey conducted for Citibank Small Business of 500 U.S. businesses with fewer than 100 employees.
Also, 86 percent said they have not used social networking sites for information or business advice. 10 percent said they have sought business advice and information on expert blogs.
The survey found 42 percent of small businesses have made greater use of their company websites to generate business leads and sales.
Nineteen percent were doing more advertising to attract new customers in the economic downturn, 38 percent said they were doing less and 41 percent were doing the same, it found.
Also, 28 percent were using more email marketing and 25 percent using more online advertising to generate business leads and sales, it found.
1. Don't start from scratch
2. Use social media policies to raise security awareness
3. Use social media access to raise security's positive profile within the organization
4. Be prepared for the next phase
- Thou Shalt Blog (like crazy).
- Thou Shalt Create Profiles (everywhere).
- Thou Shalt Upload Photos (lots of them).
- Thou Shalt Upload Videos (all you can find).
- Thou Shalt Podcast (often).
- Thou Shalt Set Alerts (immediately).
- Thou Shalt Comment (on a multitude of blogs).
- Thou Shalt Get Connected (with everyone).
- Thou Shalt Explore Social Media (30 minutes per week).
- Thou Shalt Be Creative (go forth and create creatively)!
Continue reading here.
1. Understand the brand strategy including: brand values, promise and overall direction
a. Does the value proposition of your social media strategy support your brand value/promise?
2. Understand more than the demos about your target audience
3. Develop a communication system that loops employees into brand strategies
4. Understand the company culture before you venture into social media
5. Provide tactical support as needed to employees who engage with customers
6. Develop a 1st Listening Post program
7. Create/ensure communication processes are in place to provide feedback within organization and to the customer
8. Identify what is success for each tactic
a. Based on business goals and objectives
b. Based on the social media outputs – may be different that traditional measurements
9. Create flexible social media guidelines for employees
10. Create flexible social media guidelines for customers
Visit the site to access the slides - Building Brand Value Through Social Media